As we like to say… Fermata denotes a pause. There are multiple ways you can pause an end user’s platform access, or adjust billing behaviors.
This entire account is paused, which limits all account actions until resumed by your team.
Fermata engine in suspended state.
An individual account with event capture suspended.
When you resume the Fermata engine you can select which events to replay + process and which events to void.
An individual account with both payment capture and usage event capture suspended.
This customer has exceeded their credit limit, which alerted internal teams. Customer can continue to use the platform as normal.
Customer is credit blocked. Their account is paused until payment is made.